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Terms and Conditions

Terms of use

  • is managed by euPago, Instituição de Pagamento, Lda in order to disseminate information on its activity. The information about our products and services cannot, however, be considered as a contractual proposal or pre-contractual information, with the general conditions of those goods and services covered in the document itself.
  • In addition to euPago institutional information and information relating to its products and services, still gives information of various kinds, including legal and tax, as well as on financial markets.
  • The has a digital certificate and uses the latest encryption technology to ensure the security and confidentiality of the transmission of data between the computer of the customer and the platform. Communications with our server are protected through the use of the SSL protocol with 128-bit encryption keys or higher, which means that the information flowing between the computer of the customer and our server is transmitted in a secure and confidential way.Using encryption with SSL is indicated by the URL that starts with https://.
  • The details of the digital certificate - such as the name of the website and the validity date - can be seen in any page of our website You just have to click on the padlock on the URL.
  • euPago develops the best efforts to ensure the updating and accuracy of all information provided in However, it does not guarantee that the information is permanently updated and accurate.
  • The display of legal provisions on does not rule out consultation with legal standards, officially approved, published in the original editions and supports (Official Gazette, Official Journal of the European Union and the Official Bulletin of the Bank of Portugal).
  • All information contained in, including analyzes, estimates, projections and opinions are intended exclusively for private use, forbidding its use for commercial purposes. On the other hand, the available information does not, regardless of any form, advice or recommendations to purchase, sale or hiring, not dismissing the experts feature in case of need.
  • Thus, euPago is not responsible for any loss or damage or injury which may arise directly or indirectly from the use of the information, and the user's sole and exclusive responsibility for all decisions based on that information.
  • allows you to connect to other web sites through links provided for this purpose. However, euPago assumes no responsibility for the information available on these sites or the provision of services by third parties.
  • Intellectual property rights of all contents except those that are provided by duly identified external entities are owned by euPago, including information, tools, applications for Smartphones and Tablets, the graphic design of pages Internet, with all its components, and all pictures, graphics or texts
  • The user can access the through the available remote channels (Internet, Smartphones and Tablets), not taking euPago any liability for losses arising from any situations of impossibility, delay, suspension or interruption in access to, because of technical failures or other reasons. euPago does not guarantee that access to does not suffer interruptions or disruptions resulting from technical problems.
  • euPago does not guarantee that the work correctly on all mobile and respective configurations devices, not committing to develop content to fit all devices available on the market.
  • All information and content available on the, including the available applications for Smartphones and Tablets, may change without notice, except those that the law expressly obligates
  • The total or partial reproduction of any information or content is not allowed, as well as images, videos, or other multimedia element, including those available through the applications for Smartphones and Tablets, or your rental or sale, without prior authorization from euPago or suppliers outside bodies of identified information.
  • The access or use of implies acceptance by the user of the above mentioned conditions.
  • Alternative Dispute Resolution

    Under Law 144/2015, of Setember 8, we reported that euPago is registered in the following alternative dispute resolution entity (ADR):
    CICAP - Info Center consumption and Arbitration of Porto

    In accordance with Regulation (EU) No. the 524/2013 of the European Parliament and of the Council of 21 May 2013 on resolving online consumer disputes (Regulation RLL), reported that there is a dispute resolution platform where consumers and merchants can register their complaints and monitor its progress. The European Commission can, thereby, strengthen the confidence in online shopping. The platform is accessible via the following link: